Privacy Policy

Introduction

Look, we get it - nobody really enjoys reading privacy policies. But here at Grimthorn Fort Hotel, we've been around since these stone walls were first built, and we take your trust seriously. This isn't some corporate jargon dump. We're gonna tell you straight up how we handle your info when you stay with us or just browse around our site.

What Information We Collect

When you book a room in our historic fortress, we'll need the basics - your name, email, phone number, and payment details. Pretty standard stuff. If you're joining us for one of our wine cellar tastings or spa treatments, we might ask for dietary restrictions or health info, but only what's necessary to make your experience better.

Our website also collects some technical data - IP addresses, browser types, which pages you looked at. It helps us understand if folks are more interested in the dungeon tours or the luxury suites (spoiler: both are pretty popular).

How We Use Your Information

We're not in the business of selling your data to third parties - that's not how we roll. Your information gets used for:

• Processing your reservations and making sure you've got a room ready when you arrive
• Sending you booking confirmations and important updates about your stay
• Improving our services based on what guests actually want (we listen, honestly)
• Occasionally sending you special offers if you've opted in - but we won't spam you
• Meeting legal requirements because, y'know, we have to follow the law

Cookies and Tracking

Yeah, we use cookies - not the delicious kind from our medieval hall kitchen, but the digital ones. They help us remember your preferences and make the site work better. You can disable them in your browser settings if you want, but some features might not work as smoothly.

We also use analytics tools to see how people interact with our site. It's like standing in the watchtower and observing patterns, except way less medieval and way more digital.

Data Security

Our fortress has stood for centuries, and we protect your data with the same dedication. We use industry-standard encryption, secure servers, and limit access to your personal info to only those staff members who actually need it. Payment information goes through secure, encrypted channels - we never store your full credit card details on our systems.

That said, no system's perfect. We do everything we can to keep your data safe, but we can't guarantee absolute security. It's only fair to be upfront about that.

Sharing Your Information

We'll only share your info with third parties when it's necessary for your stay - like payment processors for handling transactions, or our spa partners for booking treatments. These folks are contractually bound to keep your data secure and can't use it for their own purposes.

If there's a legal requirement or legitimate safety concern, we might have to share information with authorities. We'd only do this when legally obligated or if someone's safety is at risk.

Your Rights

This is your data, and you've got rights. You can:

• Ask to see what personal information we've got on file for you
• Request corrections if something's wrong or outdated
• Ask us to delete your data (though we might need to keep some stuff for legal reasons)
• Opt out of marketing emails anytime - there's an unsubscribe link in every message
• Withdraw consent for data processing where it's based on consent

Just shoot us an email at reservations@grimthornfort.info or give us a ring at (604) 555-8247, and we'll sort it out.

Children's Privacy

We don't knowingly collect information from kids under 13. If you're a parent and think your child's given us their info, let us know and we'll delete it right away. Our fortress tours are family-friendly, but the data collection side is strictly for adults.

International Transfers

We're based in Canada, specifically Victoria, BC. If you're booking from outside Canada, your information might cross borders. We'll make sure it's protected according to Canadian privacy laws and international standards. Your data won't end up somewhere sketchy - that's a promise.

Data Retention

We keep your information for as long as it's needed - typically for the duration of your guest relationship with us, plus a bit longer for legal and accounting purposes. After that, it gets securely deleted or anonymized. We're not hoarding data just for the sake of it.

Changes to This Policy

Things change, laws get updated, and we might need to adjust this policy from time to time. When we do, we'll update the date at the top and let you know about any significant changes. We're not gonna sneak anything past you - that's not how we operate.

Contact Us

Got questions about this privacy policy? Concerns about how we're handling your data? Just wanna chat about it? We're here for you. Seriously, we'd rather you ask than worry.

Grimthorn Fort Hotel
1847 Heritage Castle Drive
Victoria, BC V8W 2Y1, Canada
Phone: (604) 555-8247
Email: reservations@grimthornfort.info